Privacy Policy

Your privacy matters deeply to us. Here's how we protect and handle your personal information with complete transparency.

Last Updated: January 15, 2025

Taiwan Privacy Rights

This policy complies with Taiwan's Personal Data Protection Act (PDPA) and recognizes your rights under local privacy regulations. We operate from Kaohsiung and understand the importance of protecting personal data in accordance with Taiwan's legal framework.

Information We Collect

We collect information that helps us provide better API testing and integration services. This includes details you provide directly and some technical information gathered automatically during your interactions with our platform.

Direct Information: When you create an account, contact us, or use our services, we collect basic contact details, company information, and project specifications you choose to share.

  • Contact details including name, email address, and phone number
  • Company information and job title when relevant to our services
  • Project requirements and technical specifications you provide
  • Communication preferences and service customization choices
  • Technical data from API testing sessions including logs and performance metrics
  • Payment information processed securely through trusted third-party providers

We also collect standard website analytics data to understand how our platform performs and where we can make improvements. This includes basic usage patterns, device information, and general location data at the city level.

How We Use Your Information

Your information helps us deliver reliable API testing services and maintain clear communication about your projects. We focus on practical uses that directly benefit your development work.

  • Providing API testing and integration services tailored to your requirements
  • Communicating about project progress, technical issues, and service updates
  • Processing payments and maintaining accurate billing records
  • Improving our platform based on usage patterns and client feedback
  • Ensuring security and preventing unauthorized access to testing environments
  • Complying with legal obligations and maintaining business records

We never sell personal information to third parties or use your data for advertising purposes outside of our direct business relationship.

Information Sharing and Disclosure

We share information only when necessary for providing services or meeting legal requirements. Our approach prioritizes your privacy while ensuring we can deliver effective solutions.

Limited sharing occurs with trusted service providers who help us operate our platform. This includes cloud hosting providers, payment processors, and specialized security tools. These partners are contractually bound to protect your information.

  • Cloud infrastructure providers for secure data storage and processing
  • Payment processing companies for handling transactions securely
  • Security monitoring services to protect against threats
  • Legal authorities when required by Taiwan law or court orders
  • Business partners only with your explicit consent for specific projects

We may also share aggregated, non-identifying information about platform usage to improve our services and contribute to industry knowledge about API testing practices.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and our commitment to transparency, you have several important rights regarding your personal information. We've designed simple processes to help you exercise these rights.

Access and Correction: You can request a copy of the personal information we hold about you and ask us to correct any inaccuracies.

  • Request access to your personal data and understand how we use it
  • Correct inaccurate or outdated information in your account
  • Delete your account and associated personal information
  • Restrict certain types of data processing
  • Receive your data in a portable format for transfer to another service
  • Withdraw consent for specific data processing activities

To exercise any of these rights, simply contact us using the information provided below. We respond to most requests within seven business days and will explain any limitations that might apply under Taiwan law.

Data Security and Storage

We implement multiple layers of security to protect your information, from encrypted data transmission to secure server environments. Our security measures reflect the sensitive nature of the development work you trust us with.

Data is stored in secure facilities with redundant backups and monitored access controls. We use industry-standard encryption for data both in transit and at rest, with regular security audits to identify and address potential vulnerabilities.

  • End-to-end encryption for all data transmissions
  • Secure server environments with 24/7 monitoring
  • Regular security audits and vulnerability assessments
  • Access controls limiting data exposure to authorized personnel only
  • Automated backup systems with secure off-site storage
  • Incident response procedures for any security events

While we maintain strong security measures, no system is completely immune to risks. We commit to promptly notifying affected users of any significant security incidents.

Data Retention and Deletion

We keep your information only as long as necessary for providing services and meeting legal obligations. Our retention practices balance your privacy expectations with practical business needs.

Active account information is maintained while you use our services. After account closure, most personal data is deleted within 90 days, though some information may be retained longer for legal compliance or security purposes.

  • Account information: Retained during active service period plus 90 days
  • Project data and test results: Available during project lifecycle plus one year
  • Communication records: Kept for three years for business continuity
  • Financial records: Maintained for seven years per Taiwan tax requirements
  • Security logs: Retained for two years for threat analysis
  • Legal compliance data: Kept as required by applicable regulations

You can request earlier deletion of most personal information, subject to our legal obligations and legitimate business interests. We'll explain any retention requirements that might apply to your specific situation.

International Data Transfers

Some of our service providers operate outside Taiwan, which means your information might be processed in other countries. We ensure appropriate protections are in place for any international data transfers.

All international transfers are protected by contractual safeguards and security measures that meet or exceed Taiwan's data protection standards.

Primary data processing occurs within Taiwan or in countries with adequate privacy protections. When we use global services for specific functions like cloud hosting or security monitoring, we verify that appropriate safeguards protect your information.

  • Data processing agreements with international service providers
  • Standard contractual clauses for data protection compliance
  • Regular audits of international partners' security practices
  • Encryption requirements for all cross-border data transfers

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance functionality and understand usage patterns. We use these tools responsibly and provide clear choices about data collection.

Essential cookies enable core platform features like user authentication and session management. Optional cookies help us analyze usage patterns and improve performance, but you can disable these through your browser settings.

  • Essential cookies for authentication and security features
  • Performance cookies to monitor platform speed and reliability
  • Analytics cookies to understand user behavior and preferences
  • Preference cookies to remember your customization choices

We don't use tracking for advertising purposes or share cookie data with advertising networks. Our focus remains on improving your experience with our services.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated clearly to all users.

Minor updates like clarifications or contact information changes may be posted without individual notification. Major changes affecting how we collect, use, or share your information will be announced through email and prominent website notices.

  • Email notifications for significant policy changes
  • Website banner announcements for important updates
  • Version history available upon request
  • Thirty-day advance notice for major changes

Privacy Questions or Concerns?

We're here to help with any privacy-related questions or to assist you in exercising your data rights. Reach out through any of these channels for prompt, helpful responses.

Email
support@rippledevnet.com
Phone
+886-7-359-1920
Address
No. 79號, Zhengqi Rd
Daliao District, Kaohsiung City
Taiwan 831